Events
Help / FAQ's
Club Website

Please read these notes before using the booking system

Please note that your entry HAS NOT BEEN accepted unless a screen comes up showing your entry code.

Click the link on the category that is appropriate for your age in the event you wish to enter. The system will then take you to the booking form that shows the valid age groups and race distances for the event.

At the bottom of the form, just above the submit button, you will see help text that guides you through the booking process and informs you of anything that the system was not able to process.

Complete all the fields on the booking form that are marked with an asterisk and any others that are relevant to you and then click the 'Submit' button.

Note the help text at the bottom of the screen, make any corrections necessary and Submit the form again.

If the booking has been processed correctly you will get taken to a different page that shows your entry number. This information is also sent to you by email. If you do not get to this page then your booking has not been made.

FAQ's

Q. I put my entry in the wrong category, how can I correct it?
A. Unfortunately we are not able to transfer entries between categories. You will need make another entry in the correct category. Then send us an email and we will cancel your previous entry.

Q. The system says that my age (2006) is not valid?
A. The system has not recognised your date of birth. Please make sure you have entered it correctly in dd/mm/yy format, eg. '6/3/97'.

Q. I did not receive my confirmation email?
A1. If you had already printed your entry form then please check the email address on it and inform us if it is incorrect.
A2. If your email address is with a bulk email provider such as Hotmail or AOL it is likely that they have detected that the email has been produced online and incorrectly rejected it as potential spam. Please contact us with an alternative address if possible so that we can ensure you get both your entry form and your final instructions.

Q. I click the link but the PDF file does not show?
A1. It may be that popups are blocked, hold the 'Ctrl' key down before you click the link
A2. Tne PDF viewer sometimes opens its own update page, try shrinking down all your open wndows to see if there is a PDF viewer window that you need to close/accept.

If you are still having problems please email us at solutions@silkwebs.co.uk

 

 

 
Contact:
email: events@crawleytriclub.co.uk
K2 Leisure Complex, Crawley, West Sussex, RH11 9BQ
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